Frequently Asked Questions About Our Cleaning Services

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

What does your cleaning service actually do?

At Cleansy, we specialise in deep dry cleaning of mattresses, couches, and carpets using the HYLA Ventus system, a powerful water-filtration cleaning technology.
Our service removes what you can’t see: dust mites, allergens, pet dander, bacteria, fine dust, and dead skin cells that accumulate deep inside fabrics over time.
It’s not about stains, it’s about what’s living in your mattress and upholstery and how that can affect your sleep, breathing, and overall health.

Why is it important to clean mattresses and upholstery if they look clean?

Because what looks clean isn’t always healthy.
Every night, we shed skin cells and sweat into our mattresses, creating the perfect environment for dust mites, which feed on that buildup. Their droppings contain allergenic proteins that can trigger asthma, sinus issues, eczema, sneezing, itchy eyes, and fatigue.
Even the best vacuum cleaners can’t reach deep enough to remove these microscopic allergens, but the HYLA system does.

Is your process safe for people with allergies, kids, or pets?

Absolutely. Our method is eco-friendly, 100% chemical-free, and safe for allergy sufferers, children, and pets.
Because we use only water and air filtration, there are no toxic residues, artificial fragrances, or detergents.
It’s also a dry process, so your mattress or couch is ready to use right after the cleaning, no humidity or mould risk.

What kind of allergens are removed during the process?

Our HYLA system captures and removes:

🐜 Dust mites & their waste (main cause of indoor allergies)

🧫 Bacteria & microorganisms

🐶 Pet hair and dander

🌬️ Fine dust and pollen particles

🧴 Skin flakes, lint, and dead cells

All this is trapped inside HYLA’s water-based filtration, meaning everything we extract stays locked in water, not released back into the air like with regular vacuums.

How often should I book a deep cleaning?

We recommend scheduling a professional deep cleaning every 6–12 months to maintain a healthy environment.
Here’s why:

  • After 6 months, allergen and dust-mite levels start to rise again.

  • Regular maintenance helps prevent allergy symptoms from coming back.

  • Consistent cleaning keeps the surface hygienic and extends the life of your mattress or upholstery.

Think of it as part of your home hygiene routine, like washing your sheets, but deeper.

What results will I notice after the cleaning?

Most clients report:
✅ Easier breathing and less congestion at night
✅ Reduced dust and allergy symptoms
✅ Fresher smell and cleaner feel
✅ A noticeable difference in sleep quality and air freshness

Even if your mattress or couch looks the same on the outside, you’ll feel the difference, especially if you suffer from allergies or sensitive skin.

What makes the HYLA Ventus system different from regular vacuums?

Unlike normal vacuums that use paper or HEPA filters (which can leak fine dust back into the air), HYLA uses water as a natural filter.
As air passes through the water, all dust, allergens, and mites are trapped inside, and only pure, clean air is released back.
This means your home gets a real deep clean, not just surface vacuuming.

Beyond the ordinary

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.