Frequently Asked Questions About Our Cleaning Services

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

What does your cleaning service actually do?

At Cleansy, we specialise in deep dry cleaning of mattresses, couches, and carpets using the HYLA Ventus system, a water-filtration cleaning technology. Our service removes what you can’t see: dust mites, allergens, pet dander, bacteria, fine dust, and dead skin cells that accumulate deep inside fabrics over time. It’s not about stains, it’s about what builds up inside your mattress and upholstery over time.

Why is it important to clean mattresses and upholstery if they look clean?

Because what looks clean isn’t always healthy. Every night, we shed skin cells and sweat into our mattresses, creating the perfect environment for dust mites and other particles to build up. Even the best vacuum cleaners can’t reach deep enough to remove these microscopic particles, but the HYLA system does.

Is your process safe for people with allergies, kids, or pets?

Yes. Our method is eco-friendly, chemical-free, and safe for households with children and pets. Because we use only water and air filtration, there are no toxic residues, artificial fragrances, or detergents. It’s also a dry process, so your mattress or couch is ready to use right after the cleaning, with no humidity or mould risk.

What kind of allergens are removed during the process?

Our HYLA system captures and removes dust mites and their residue, bacteria and microorganisms, pet hair and dander, fine dust and pollen particles, and skin flakes and lint. Everything we extract stays locked in water, not released back into the air like with regular vacuums.

How often should I book a deep cleaning?

We recommend scheduling a professional deep cleaning every 6–12 months to maintain a healthier environment. After a few months, dust and particle levels naturally start to build back up. Think of it as part of your home hygiene routine, like washing your sheets, but deeper.

What results will I notice after the cleaning?

Most clients tell us they notice a fresher feel throughout the home, cleaner-smelling furniture, and peace of mind knowing their mattress and upholstery have been properly cared for, not just vacuumed on the surface.

What makes the HYLA Ventus system different from regular vacuums?

Unlike normal vacuums that use paper or HEPA filters, which can leak fine dust back into the air, HYLA uses water as a natural filter. As air passes through the water, dust and fine particles are trapped inside, and only clean air is released back. That means a real deep clean, not just surface vacuuming.

Beyond the ordinary

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.